FAQ

What is Designs By Jewels?

Think of me as your personal jewelry stylist & shopper! Whether you are looking for something small, designing an engagement ring or want to "transform" your jewelry into something new, I am here to help make your jewelry shopping experience fun! With being in the jewelry business 18+ years I look forward to creating the jewelry of your dreams!

How do I reach out?

Feel free to contact me via email (julie@designsbyjewels.com), phone or text (717.203.5004). We can arrange an online video chat or meet to discuss your potential project.

How do I order?

Ordering in stock items is just a click of a button. You can add anything to your cart with convenient checkout & payment. Options are available for multiple shipping types. Should you wish to place a special order such as custom or sized/altered an invoice for 50% deposit is required with the balance paid upon completion.

Returns & Refunds

Refunds will be permitted on in-stock ready to ship orders IF there is a defect in the final product. These returns must be made within 15 days from the receipt of the item(s). Returns must be authorized in advance via email. Any order or purchase that is customized/altered is not applicable for return or refund.

All of your information is housed in a secure manner respecting your privacy.

Payments are received via secure means of processing.